Privacy Policy

Introduction

This Privacy Policy explains how Digibility collects, uses, processes, stores, shares, protects, and retains personal data, customer data, business data, website data, platform data, AI inputs and outputs, uploaded assets, social media data, analytics information, action signals, reports, billing data, support data, and related information.

Digibility provides a visibility management platform that may involve onboarding, Founder Visibility Score, Founder Visibility Pilot, business analysis, founder input capture, visibility planning, AI-assisted content drafting, approval workflows, publishing workflows, analytics views, action signal tracking, reporting, website forms, lead magnets, support, assisted services, managed workflows, and related services.

This Privacy Policy should be read together with Digibility's Terms & Conditions, Data Processing Addendum, Subprocessors page, Acceptable Use Policy, Refund & Cancellation Policy, and any applicable order form, proposal, invoice, or service agreement.

Scope of this Policy

This Privacy Policy applies to information collected through Digibility's website, platform, forms, subscriptions, software, dashboards, AI-assisted workflows, integrations, support channels, lead magnets, reports, public pages, and related services.

This policy applies to website visitors, prospects, lead magnet users, Founder Visibility Score users, demo request users, customers, account owners, team members, business users, brand managers, and public report viewers.

This Privacy Policy does not apply to third-party websites, social media platforms, payment providers, analytics tools, hosting providers, AI providers, or external services that are not controlled by Digibility. Those services have their own privacy policies and terms.

Key Terms

Information We Collect

We collect information depending on how users interact with Digibility, the features they use, the forms they submit, the platforms they connect, the assets they upload, and the services they purchase. Categories include account info, business info, uploaded assets, AI inputs/outputs, analytics, and billing data.

Information Users Provide Directly

Users may provide name, email, phone number, WhatsApp number, business name, job title, website URL, social media profile links, industry, goals, and support requests when interacting with our platform or forms.

Business, Brand, and Campaign Information

Digibility may collect and process business descriptions, products and services, target audience, City/location, founder story, brand voice, campaign details, pricing, event details, and competitor references. Users are responsible for ensuring this information is accurate and authorized.

Uploaded Assets and User Content

Users may upload images, product photos, videos, logos, testimonials, and documents. Users must ensure they have the required rights to use such content. Digibility is not a permanent storage platform; assets may be subject to limits and retention policies.

Social Media and Third-Party Platform Data

If users connect social accounts (LinkedIn, Meta, etc.), Digibility may collect profile handles, post data, engagement data, and review metadata made available through platform APIs. Third-party platforms process data under their own privacy policies.

AI Inputs, AI Outputs, and AI-Assisted Processing

AI inputs (prompts, brand tone) are used to generate AI outputs (captions, calendars, scripts). AI outputs may contain errors; users must review them before publication. Users should not submit sensitive or restricted data into AI workflows.

Action Signals, Analytics, and Reports

We track clicks (WhatsApp, Website, Bio link) as "Action Signals". These are intent indicators and not confirmed leads or sales unless verified by the user. We also process content performance and visibility score movement.

Website, Cookies, and Tracking Technologies

We use cookies, pixels, and analytics tools to track website usage, UTM parameters, device type, and referral sources to improve our forms, product, and conversion metrics.

Cookies, Local Storage, and Consent Choices

Digibility uses cookies and local storage to make the website work (Necessary), analyze performance and traffic (Analytics), deliver more relevant marketing (Marketing), and remember your settings (Personalization).

Necessary

These are always active as they are essential for the website to function securely and correctly.

Analytics, Marketing, and Personalization

These are disabled by default until you grant consent via our Cookie Banner. We only store campaign data (UTMs) and event signals once you have provided the appropriate consent.

Payment, Billing, and Subscription Information

Payments are handled by processors (Razorpay, Stripe, etc.). Digibility collects billing name, address, tax info, and subscription status but does not store full payment card numbers on its own systems.

Support, Communication, and Feedback Data

Support messages, attachments, issue details, and feedback are retained for service quality and business record purposes.

Technical, Device, and Security Data

We automatically collect IP addresses, browser types, session metadata, and error logs for platform stability, security monitoring, and fraud prevention.

How We Use Information

Information is used for account management, onboarding, Founder Visibility Score generation, AI-assisted content drafting, campaign planning, approval workflows, publishing, analytics, billing, and technical troubleshooting.

Legal Bases and Consent

We process data based on consent, performance of contract, or legitimate interests. For customer-provided data, the customer is responsible for having the required consent and authority.

How We Share Information

Data may be shared with hosting providers, AI providers, payment processors, analytics tools, and team members. Digibility does not sell customer personal data in the ordinary course of business.

Subprocessors and Service Providers

Digibility sets out its subprocessors for storage, processing, and support features. View Subprocessors

Third-Party Platforms and External Services

Links to and integrations with social platforms are not controlled by Digibility. No liability arises from their data practices or outages.

International Processing and Transfers

Information may be processed or stored in India or other countries where our service providers operate. Users authorize such transfers as necessary to provide services.

Data Retention

Data is retained as long as necessary for platform operation, legal obligations, and business needs. Upon cancellation, data may be deleted or archived according to policy. Essential records like invoices are retained longer.

Data Security

We use reasonable safeguards like access controls and encryption. No system is 100% secure; we do not guarantee absolute security or prevention of all cyber incidents.

User Rights and Choices

Users may have rights to access, correct, delete, or withdraw consent. Contact info@digibility.ai to exercise rights, subject to verification and legal limitations.

Children's Privacy

Digibility is not intended for children. We do not knowingly collect children's data. Users must not upload child-related content without express written authorization.

Sensitive and Restricted Data

Users must not upload health data, government IDs, or sensitive regulated data into Digibility workflows unless legally permitted and agreed in writing.

Marketing Communications

Users may opt out of non-essential marketing via email links. Transactional and service messages will still be sent.

Public Pages and Shared Links

Users are responsible for information shared via public score results or report links. Digibility is not responsible for unauthorized forwarding or screenshot sharing by users.

Aggregated and Anonymized Data

We may use de-identified data for benchmarks, usage research, and product improvement without identifying specific individuals.

Legal and Safety Disclosures

We may disclose data to comply with law, respond to legal process, or protect safety and rights.

Customer Responsibilities

Customers must obtain consent before providing personal data to Digibility and ensure testimonials or customer stories are authorized for use.

Limitations

We cannot guarantee error-free processing for every situation. Users should seek independent legal and privacy advice for their own compliance needs.

Changes to this Policy

Updates will be posted here. Continued use after updates reflects acceptance of the revised policy.