Subprocessors

Introduction

Digibility uses third-party service providers and subprocessors to operate, secure, support, improve, and deliver its visibility management platform. These subprocessors may help with hosting, cloud infrastructure, AI-assisted processing, analytics, billing, and related operational services.

This page should be read together with Digibility's Privacy Policy, Data Processing Addendum, Terms & Conditions, Acceptable Use Policy, Refund & Cancellation Policy, and any applicable service agreement.

What is a Subprocessor?

A subprocessor is a third-party service provider that may process customer data or personal data on behalf of Digibility so that Digibility can provide its services. Subprocessors may process data only as needed for the relevant service function, such as hosting the platform, generating AI-assisted drafts, or sending emails.

Why Digibility Uses Subprocessors

Digibility uses subprocessors to provide reliable, secure, scalable, and functional services without building every operational layer internally.

Subprocessor Categories

Subprocessor Details by Category

AI and Automation Providers

Digibility may use AI and automation providers to support content ideas, post drafts, captions, summaries, and visibility planning. AI processing may involve prompts, business descriptions, and campaign briefs. Users must review all AI outputs before use.

Hosting, Infrastructure, and Storage

We use hosting and storage providers to operate our dashboards, APIs, and protect your data. Backup cycles and data locations depend on provider capabilities and our technical policies.

Analytics and Monitoring

Analytics tools help us understand website and feature usage to improve usability, performance, and security. We monitor error logs and system health to maintain reliability.

Payment and Billing Providers

Payment processors handle your subscriptions and invoices. Digibility does not store full payment card numbers on its own systems; these providers operate under their own high-security standards.

Email and Notifications

We use third-party providers to send transactional and service-related emails. You may opt out of marketing communications, but account-related notices will still be delivered.

Support, CRM, and Customer Operations

Support tools help us manage your enquiries and pilot applications. Records are retained for service quality, resolution tracking, and business record-keeping.

Social Media and Third-Party Platform Integrations

Digibility integrates with platforms like LinkedIn, Meta, and Google Business Profile. These platforms process data under their own policies; Digibility does not control their independent practices.

Security and Operational Providers

We use various tools to detect misuse, prevent abuse, and investigate security incidents to maintain platform integrity for all users.

International Processing and Transfers

Subprocessors may process data in India or other locations. Data residency requirements should be communicated to Digibility in writing if specific geographic restrictions are needed for your business.

Customer Responsibilities

Customers must ensure they have a lawful basis for providing data and only connect authorized social handles. Review our Privacy Policy and Data Processing Addendum for more details on your obligations.

Changes to Subprocessors

Digibility may update this list as our technology and vendor stack evolve. Updates will be posted here. Continued use reflects acceptance of the new list.